PRIVACY POLICY

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Last Updated: 21/11/2025

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Golden Vista Travel (“we”, “us”, “our”) is a franchisee of The Good Travel Agent and provides travel planning and holiday-booking services. We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful way.

This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK GDPR, the Data Protection Act 2018, and all applicable UK privacy laws.

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1. Who We Are

Golden Vista Travel
Trading name of The Good Travel Agent (franchise owner)
Registered in England & Wales (The Good Travel Agent): 14982784
Registered Office: Lemanis House, Stone Street, Lympne, Hythe, CT21 4JN

For data protection queries:
📧 dan@goldenvistatravel.co.uk
📞 07378463409 / 02392009006

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2. What Personal Data We Collect

We may collect the following information when you contact us, request a quote, are referred by a partner, or make a booking:

Information You Provide

• Full name

• Address

• Email address

• Telephone number

• Date of birth (if required for travel)

• Passport details (when required for booking)

• Payment information (handled securely and not stored by us)

• Travel preferences

• Emergency contact details

• Special requirements (e.g., dietary or accessibility needs)

Automatically Collected Data

• IP address

• Device and browser type

• Website behaviour (via cookies — see Cookie Policy)

Sensitive Data

If you provide medical or accessibility requirements, this will only be used to arrange your travel and always with your explicit consent.

Referral Information (New)

If you were referred by a partner or introducer, we may record:

• The partner’s name

• The referral source you selected

• Any partner-provided referral code

This is only used for tracking how you found us and for administration between us and the referral partner.
No additional personal data about you is obtained from the partner unless you provided it directly.

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3. How We Use Your Data

We use your information to:

• Provide personalised travel quotes

• Process and manage bookings

• Communicate with you regarding your enquiry or holiday

• Issue confirmations and ATOL certificates

• Share required details with tour operators, airlines, hotels and relevant suppliers

• Improve our website and services

• Maintain legal and financial records

• Send travel updates or marketing (only with your consent)

• Record referral information for partners or introducers (New)

We do not sell your data to any third party.

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4. Lawful Basis for Processing

Under GDPR we process your data based on:

• Contract — arranging or managing your holiday

• Consent — for marketing

• Legal obligation — accounting, ATOL/ABTA requirements

• Legitimate interests — responding to enquiries, improving services,
  processing referral administration (New)

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5. Who We Share Your Data With

We only share your data with organisations required to provide your holiday, including:

• Tour operators

• Airlines

• Hotels and accommodation providers

• Cruise lines

• Car hire companies

• Insurance providers

• The Good Travel Agent (our franchisor)

• Payment processors

• Regulatory bodies (when required by law)

Referral Partners 

If you were referred by a partner, we may confirm only your name and that a referral took place so the partner can receive their referral credit.
We do not share your booking details, holiday information, contact details, or any sensitive data with referral partners.

All partners must agree to secure and lawful handling of limited referral-related data.

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6. How Long We Keep Your Data

• Enquiries: up to 12 months

• Bookings: up to 7 years (legal requirement)

• Marketing data: until you unsubscribe

• Financial data: as legally required

• Referral partner records: up to 24 months

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7. Your Rights Under GDPR

You have the right to:

• Access the data we hold

• Request correction

• Request deletion

• Restrict processing

• Object to processing

• Data portability

• Withdraw marketing consent at any time

Contact: dan@goldenvistatravel.co.uk

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8. How We Protect Your Data

We use technical and organisational measures including:

• Encrypted storage

• Password-protected devices

• Secure booking platforms

• Limited access to personal data

• Staff data-protection training

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9. Marketing Communications

We only send marketing communications if you opt in.
You may unsubscribe at any time.

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10. Children’s Information

We do not knowingly collect data from individuals under 16 without parental consent.

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11. External Links

This website may include links to other websites. We are not responsible for their privacy practices.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always appear here.